How Patient Journey Management Software Helps

Posted on: 30 April 2019

Every patient who visits a medical facility has needs. While many of these needs may vary, such as the medical-specific needs, there are also many needs that everyone shares. When providing patient care, a medical facility should take all the steps necessary to provide their patients with a safe, convenient, private, and comfortable appointment. Patient journey management software can help medical facilities improve in all of these areas, and this article will explain how it does so.

Tending to appointment preparations

The software helps the medical facility to proactively communicate with the patient in order to take care of processing screening forms, appointment reminders, and appointment confirmations. Patients can easily access the app from their smart device in order to complete forms and confirm their appointments instantly.

Handling patient privacy

It is of the utmost importance that a medical facility follows HIPPA rules regarding patient privacy to the letter. A great start to offering patients this privacy is by not shouting out their name while they are sitting in the waiting room with other patients.

This software allows the patient to be designated a number that is unique to them for that visit. When they are being called back, they will instead be called back using the number they have been designated. This number will stay with the patient for that entire visit, meaning the whiteboards on the patient's door will display that number in a digital format, instead of showing their name on a file folder or whiteboard.

Handling patient check-ins

Check-ins at a medical facility can be problematic for a number of reasons. One thing that can be bothersome is standing in a line, especially for those in pain. Another issue at the check-in counter can be concerning patient privacy with the patient not wanting to state their name, the name of their doctor, etc.

The software allows the patient to check themselves in for their appointment by either using the app or checking in at a kiosk located in the waiting room.

Allowing for patient feedback

Patient feedback is very important because it allows the medical facility to recognize the areas they need to improve upon. The software makes it easy for patients to provide the medical facility with feedback by answering questions that are related specifically to their visit.

By using that data, the medical facility can make adjustments and changes that improve the patient's experience in future visits.